Tutorials
RSA-Keys
Generating your ScopServ Server’s Private-Public Key Pair First you need to generate the key see the next figures for the procedure. Select Generate RSA Key from the Action Menu. Put the Key name you want then hit Submit and after the “key ...
FOP2-Install
Enable the Flash Operator Panel Once enabled, download and install the software using the commands below: cd /usr/src/ tar -zxvf fop2-2.27-centos-x86_64.tgz cd fop2 wget http://download2.fop2.com/fop2-2.27-centos-x86_64.tgz make install Test ...
ScopTEL Avaya IP Office Conference Bridging Integration
ScopTEL Avaya IP Office Conference Bridging Integration The ScopTEL PBX includes a Web based user interface for configuring Conference Bridges. Conference Bridging in ScopTEL does not require additional DSP’s since it is software based and relies on ...
ScopTEL - Sangoma Transcoding Installation
Purpose of Document Depending on the Sangoma Hardware Transcoding SKU the solution can support between 30 and 4000 simultaneous G.729 sessions. Hardware transcoding off loads CPU cycles from the host CPU and does not require software G.729 licenses ...
ScopTEL IP PBX Software - Vegastream Analog Gateway Configuration
FXO interfaces Also known as POTS line (Plain Old Telephone Service). Also known as 1fl (1 family line). Each FXO line can support one conversation between two parties (Tx and Rx Transmit and Receive). Most business use ‘equivalent lines’ placed into ...
Module 5 - ScopTEL IP PBX Software - Interface Groups and Outgoing Lines
Interfaces Card Detect If any analog FXO/FXS or T1/E1 or BRI cards are installed then you must do a “Card Detect” to recognize and configure that hardware before the drivers and configurations can be properly loaded. Configuration > Telephony > ...
Integrating Extensions With Microsoft Exchange and Office365
In Microsoft Outlook you can use the Calendar to set your busy status by creating a Calendar event. It is possible to integrate your ScopTEL extension with your Calendar so that when your Calendar makes you busy you can set a busy destination for ...
ScopServ Integration with Microsoft Teams
ScopServ is happy to announce that we have completed integration with Microsoft Teams Make and receive work calls on any device anywhere. Works with Microsoft Teams on PC, Mac or Mobile. Quick & simple implementation in minutes. No hardware or ...
ScopTEL Voice Operator Panel Provisioning
ScopServ is very pleased to announce that we now fully support Voice Operator Panel in the Automatic Provisioning System. Minimum software release: scopserv-telephony25-6.9.8.1.20200423 VOP is a very feature rich SIP Softphone with very advanced ...
Yealink Distinctive Ringing Configuration
ScopTEL supports Distinctive Ringing Configurations for: Aastra Cisco Grandstream Polycom Sipura/Linksys Snom Yealink Custom (ALERT_INFO) This document explains how to configure Yealink phones.
VoIP.ms Interoperability With ScopTEL
ScopTEL Software Prerequisites: You must have a valid copy of the ScopTEL software Minimum software release scopserv-telephony25-6.9.1.6.20191218-1 VoIP.ms Account Settings|Security You require an active SIP account with voip.ms to register a ScopTEL ...
ScopTEL Reserved Call Parking
The purpose of Call Parking is to put a call on hold and resume the call from another extension. Legacy Phone systems used to have what were called Square Line Appearances aka Shared Line Appearances. The point of Square Line Appearances was to ...
Managing Backups for Multiple ScopTEL Systems
Managing Backups for Multiple ScopTEL Systems ZIP and tar and 16 bit applications and are therefore limited in creating a maximum file size of 4Gb. Therefore if the compressed backup will be larger than 4Gb the backup will be truncated due to the ...
How to Make Anonymous Calls From a SIP Trunk
How to Make Anonymous Calls From a SIP Trunk Ever wanted to hide your outgoing Caller ID and make your calls Anonymous? Refer to this knowledge base document.
ScopTEL – PMS Integration Guide
ScopTEL – PMS Integration Guide ScopTEL integrates Connected Guest (originally Tiger TMS) platform for Hotels PMS (Property Management System) and to facilitate communications.
Performance Tuning Recommendations for ScopServ HTTPD Server Properties.
Performance Tuning Recommendations for ScopServ HTTPD Server Properties. Performance tuning your HTTPD server settings can avoid things like high memory usage and swap file usage. Memory Limit (PHP): Default 128 MB Maximum amount of memory a ...
ScopSTATS Admin Guide
ScopSTATS Admin Guide ScopSTATS is the ScopServ toolkit for generating real time reports, historical data, and system statistics. It also bundles ScopSWITCH utilities to manage your Call Centre and Operator functions. This document is a must read for ...
Required Settings for Gmail or Office 365 SMTP Smart Relay
Required Settings for Gmail or Office 365 SMTP Smart Relay Gmail and Office 365 each require unique settings for Smart Relay Configuration. This document describes each. Office 365 Settings •Replace Username and Domain settings with the information ...
ScopTEL RTP ‘directmedia’ Handling
ScopTEL RTP ‘directmedia’ Handling What is directmedia? When SIP initiates the call, the INVITE message contains the information on where to send the media streams. ScopTEL uses itself as the end-points of media streams when setting up the call. Once ...
How to establish a SIP trunk between ScopTEL IP PBX and Microsoft Lync
We will see in this article how to configure a Scopserv system so it can communicate with Microsoft Lync/OCS Two steps are required in order to use an external link, and two other steps are optional: Creation of a VoIP Account Creation of an incoming ...
How to Configure ITSP Trunks For ScopTEL CPE Customers
Scenario: You are an ITSP peered with carriers to supply SIP trunks to customers using ScopTEL servers. You will need to set up VoIP Account forwarding and DNIS configurations to steer calls
How to Share One Extension With Multiple SIP Devices
Description: Shared Users for Devices In many cases it is desirable to have an extension shared across multiple devices. For example you have an extension 100 and you want it registered to multiple SIP User Agents such as: SIP Soft Phone, Wireless ...
How to Configure Server to Server SIP Trunking
Server to server SIP trunks are very useful and easy to configure. DNIS is used to send and receive calls between servers Usage Cases Implementing DNIS: SIP TIE trunks: A private network is created to dial extensions between systems using Access ...
How to Install a ScopTEL Virtual Machine Into the Mediatrix Sentinel SBC
The Mediatrix Sentinel appliance is a Gateway Appliance with several advanced features (some of which are activated by licensing). • Eight Gateway modules are supported per Sentinel and external Gateways are also supported. • FXO/FXS modules ...
How to Configure a Mediatrix ISDN Gateway with ScopTEL
ISDN Gateways are very practical for adding ISDN interfaces to the ScopTEL server when SIP trunks are not used but additional features can be added to Legacy PBX’s using ISDN Gateways and leveraging ScopTEL to: Add or replace existing voicemail ...
How to configure ScopTEL with a Mediatrix FXO/FXS Gateway
How to configure ScopTEL with a Mediatrix FXO/FXS Gateway Mediatrix manufactures a wide range of media gateways to connect legacy PSTN interfaces (FXO, FXS, BRI, T1/E1) to ScopTEL. For reference please visit the Mediatrix website here This how to ...
ScopServ Releases Support For Fixed Mobile Convergence
ScopTEL Fixed Mobile Convergence allows a supported SIP Desk phone to hand a call off to a mobile device ScopTEL Fixed Mobile Convergence also allows a mobile device to hand a call off to a ScopTEL extension or external number using PBX resources ...
Configure High Availability Telephony server
Background The ScopTEL IP PBX supports different methods for High Availability and replication of MySQL databases; this article will explain the easiest way to configure two (2) servers in a Main / Main Server (Circular) scenario using RSYNC to ...
ScopTEL - Active Directory : Extension Synchronization
SCOPTEL 2.7 PHONE EXTENSION ACTIVE DIRECTORY SYNCHRONISATION DOWNLOAD THIS PROCEDURE : ACTIVE DIRECTORY PHONE EXTENSION SYNCHRONISATION PREAMBULE Following is the procedure to synchronize the Active Directory user’s with ScopTel’s phone extension ...
How to create a Survey using CDR Tag Codes
Since Telephony package 2.6.50 release, it is now easy to create a Survey IVR menu using the “Tag Code” feature. This article will help you to setup your system and to get the reports. Survey Options The Survey Options are specified in an IVR menu ...
Installing the ScopTEL packages on OpenVZ
Installing ScopTEL IP PBX on OpenVZ The ScopTEL PBX software has an unique problem when you are trying to set it up inside an OpenVZ Virtual Machine. If you install ScopTEL PBX and run the registration program it will fail. That’s because the ...
Scheduled Reports feature in ScopSTATS
Scheduled Reports feature allows to automatically create any CDR, ACD or IVR report in the specified time. To create a scheduled report, in ScopSTATS, go to Scheduled Reports section and click Add button. Scheduled Report also has a generation ...
How to use Polycom phones connected to a ScopTEL IP-PBX
You can watch videos to learn how to use your Polycom phone One touch park One touch transfer to voicemail box Three party SIP conference How to make calls Polycom SIP call transfers ScopTel Ad Hoc Conference Group feature with Polycom phone ...
How to implement Skill Based Routing (ACD) on ScopTEL PBX
Skills Based Routing Definition The following is the Wikipedia definition for Skills Based Routing: “Skills based routing (SBR) is a call assignment strategy used in call centers to assign incoming calls to the most suitable agent, rather than simply ...
ScopServ Developer Kit for Linux (PHP classes)
ScopServ released today the first version of its ScopDEV (SDK) for Linux (PHP classes). This PHP class API has been eagerly awaited by the community and follows the Windows API released about 6 months ago. It comes with some 50 samples and will ...
ScopServ Hardening Guide – Enhance System Security
This guide is designed to provide you with essential information about how to harden the ScopServ Telephony PBX server. You should use this guide as part of your overall security strategy for ScopTEL. Password Policy Hopefully you already use ...
Installing Old Packages from the Repository
We may need to install some old packages such as the Asterisk version in your ScopTEL PBX server. Let’s use installing a older version of Asterisk 1.8 as the example to introduce how to install old packages from the repository using yum. By now, ...
Important Security settings when using Class of Service (CoS)
A Class of Service (CoS) is where you configure permissions for extensions, incoming lines, applications, features codes, outgoing lines, etc. It very important to properly configure each Class of Service, because this is where all validation for ...