SCOPCOMM Admin Guide
Introduction SCOPCOMM is a softphone and WebRTC solution offered by SCOPSERV International. This guide explains how to enable SCOPCOMM on SCOPTEL and issue provisioning data for user devices. SCOPTEL offers the following SCOPCOMM clients: SCOPCOMM ...
SCOPLINK and APA Administrator Guide
For APA 3.0, updated August 3, 2021 Introduction This guide explains how to set up SCOPTEL to enable use of SCOPLINK and SCOPLINK Agent Portal Application (APA) by your installation’s endusers. SCOPLINK provides telephony controls to your enduser on ...
ScopServ – The Company ScopServ is a Canadian firm founded in 2004, specializing in information technology. It designs high-end corporate applications and holds the intellectual property rights for its products and solutions. A strong actor in ...
Module 14 - ScopTEL IP PBX Software - Managing ACD
Automatic Call Distribution (ACD) | Background Automatic Call Distribution queues put callers into a queue and typically play Music on Hold or custom announcement messages to keep them informed or relaxed while they wait for an agent to become ...
Troubleshooting - No Live Monitoring Informations in ScopSTATS
This guide will help you to fix your system if you have no informations available in ScopSTATS for Live Monitoring windows. If not already done, it is recommended that you install the lastest releases of Realtime Monitor (scopserv-realtime) and ...