SCOPCOMM Admin Guide
Introduction SCOPCOMM is a softphone and WebRTC solution offered by SCOPSERV International. This guide explains how to enable SCOPCOMM on SCOPTEL and issue provisioning data for user devices. SCOPTEL offers the following SCOPCOMM clients: SCOPCOMM ...
SCOPLINK and APA Administrator Guide
For APA 3.0, updated August 3, 2021 Introduction This guide explains how to set up SCOPTEL to enable use of SCOPLINK and SCOPLINK Agent Portal Application (APA) by your installation’s endusers. SCOPLINK provides telephony controls to your enduser on ...
Module 14 - ScopTEL IP PBX Software - Managing ACD
Automatic Call Distribution (ACD) | Background Automatic Call Distribution queues put callers into a queue and typically play Music on Hold or custom announcement messages to keep them informed or relaxed while they wait for an agent to become ...
A New Skin for SCOPSTATS
Our real-time statistical engine, SCOPSTATS retains the same functionality in a redesigned interface but with an intuitive display that is faster and can be viewed in day or night mode. This update includes the following improvements: Code ...
ScopTEL Call Forwarding Guide
ScopTEL Call Forwarding Guide A Phone can have a CF All button to enable and disable Call Forwarding or the Call Forwarding Feature Code can be dialed. Default Feature Code for Call Forward - Always : *72 / *73 Call Forward Options are: 1. Voicemail ...