Training and Certification
APA User Guide
Introduction Agent Portal Application (APA) is the SCOPSERV desktop solution for call centres. It offers access to phone functions and integration with CRMs. The APA complements your telephony without replacing it. While using APA, you can keep using ...
SCOPLINK and APA Administrator Guide
For APA 3.0, updated August 3, 2021 Introduction This guide explains how to set up SCOPTEL to enable use of SCOPLINK and SCOPLINK Agent Portal Application (APA) by your installation’s endusers. SCOPLINK provides telephony controls to your enduser on ...
ScopTEL - Shared Users for Devices
Shared Users For Devices In many cases it is desirable to have an extension shared across multiple devices. For example you have an extension 100 and you want it registered to multiple SIP User Agents such as: SIP Soft Phone, Wireless SIP Phone ...
SCOPCOMM Admin Guide
Introduction SCOPCOMM is a softphone and WebRTC solution offered by SCOPSERV International. This guide explains how to enable SCOPCOMM on SCOPTEL and issue provisioning data for user devices. SCOPTEL offers the following SCOPCOMM clients: SCOPCOMM ...
SCOPCOMM End User Guide
SCOPCOMM is SCOPTEL’s softphone solution. It comes in three flavours: softphone: a software installed on your smartphone desktop: a software installed on your desktop computer WebRTC: an online webportal accessed through a web browser or a desktop ...
How to Setup Hot Desk Extensions
Hot Desk extensions are guest extension numbers which are able to login to physical Phone Extensions (SIP). Features: -Logged Hot Desk extensions can make and receive calls while sending their Hot Desk CallerID. -Admin assigned Class of Service ...
ScopTEL IP PBX Software - Basic Installation Hierarchy for Telephony Server
Basic Installation Hierarchy for Telephony Server Therefore the purpose of this document is to provide a visual walkthrough of a very basic but functional installation for one tenant. This tutorial does not include an overview of the overall network ...
Module 23 - ScopTEL - Configuring LDAP and Directories
Background and Pre-Requisites Minimum package version scopserv-server-6.20.0.0.20210211-1.nodist.scopserv.noarch Supported Handsets: Yealink, Polycom (version 3+ firmware), Snom What is LDAP ? LDAP (Lightweight Directory Access Protocol) as its name ...
Module 22 - ScopTEL - Configuring CallerID and Emergency Lines
Emergency Lines Summary Emergency Lines are configured to override any existing outgoing Caller ID configuration if the Extension dials a matching number assigned to its Class of Service which is also configured to allow Emergency Lines in the ...
Module 15 - ScopTEL IP PBX Software - Managing Applications
Applications | Background Applications are advanced Objects in ScopTEL configurations: An extension number is given to an application to include the destination in the dial plan. An application cannot be dialed directly from an Auto Attendant but if ...
Module-LAB-ScopTEL-System-Networking-LAB
System Networking Lab – Table 1 In this diagram each system operates independently to supply network services to the phones on its LAN interface. The phones are powered by a Power over Ethernet switch. Hostname WAN address LAN address DNS Server Ext ...
Module 21 - ScopTEL IP PBX Software - Asterisk T.38 Fax Gateway Configuration
ScopTEL Asterisk T.38 Fax Gateway Full T.38 Capabilities Initial support for handling of T.38 sessions was merged into the Asterisk 1.4 codebase. Inside of Asterisk 1.4, it is possible to perform what is referred to as T.38 passthrough. T.38 ...
Module20 - ScopTEL IP PBX Software - Reports-Summary
Introduction to ScopSTATS Reporting Engine Real-time data access (real-time monitoring). Enhanced information tracking thanks to simultaneous access to multiple reports. Simplified and unified filters, easy access to reports (CDR, DAA, RVI...). ...
Module 19 - ScopTEL IP PBX Software - Quality-of-Service-Training
The use of IP as a foundation for converged networks has raised several issues for both enterprise IT departments and ISPs. IP and Ethernet are connectionless technologies and do not guarantee bandwidth. The protocol will not differentiate network ...
Module 18 - ScopTEL IP PBX Software - Troubleshooting
General Troubleshooting Most telephony errors are caused by one of the following causes: Bad authentication credentials DNS resolution Class of Service misconfigurations Firewall issues Asterisk bugs User error (DND, call forwarding etc.) CLI tools ...
Module 17 - ScopTEL IP PBX Software - Backup Restore Using Putty WinSCP
Backup and Restore REASON: You want to backup all ScopTEL data for disaster recovery or you need to upgrade your Operating System from CentOSX to CentOSY You need to copy recorded phone calls to remote location for backup You need to copy voicemails ...
Module 16 - ScopTEL IP PBX Software - Backup and Restore
PURPOSE Basic disaster recovery ScopTEL backup of server, network, telephony configuration including: Server Startup Services License Backup Configuration Network Network Configuration Telephony Telephony Startup Services Telephony Modules Feature ...
Module 14 - ScopTEL IP PBX Software - Managing ACD
Automatic Call Distribution (ACD) | Background Automatic Call Distribution queues put callers into a queue and typically play Music on Hold or custom announcement messages to keep them informed or relaxed while they wait for an agent to become ...
Module 13 - ScopTEL IP PBX Software -Managing Auto Attendants
Auto Attendants Also known as an IVR Menu. In typical usage an Incoming Line is set according to a schedule to an Auto Attendant Menu Destination. Once the Auto Attendant answers a call the caller is prompted to enter DTMF entries from their keypad. ...
Module 12 - ScopTEL IP PBX Software - Managing Conferences
Conferences Also known as a bridge. Increases the capacity of simultaneous calls beyond the typical 3 party limit on SIP phones. Simultaneous call limit is only restricted by the host CPU’s ability to manage and transcode multiple call legs. Can be ...
Module 11 - ScopTEL IP PBX Software - Managing Schedules
Manager|Scheduler Schedules are objects that can be applied to Incoming Lines, Conferences, and CoS objects. There is no limitation on the number of schedules that can be built. If an Incoming Line or Conference has no defined schedule it will use ...
Module 10 - ScopTEL IP PBX Software - Prompt Management
Prompt Management Many telephony applications will require you to create audio prompts to be used for playback. Caveats Playback of WAV/wav source file with Microsoft encoded output is not supported by Asterisk using Microsoft or Asterisk conversion ...
Module 9 - ScopTEL IP PBX Software - Automatic Provisioning System
Background The APS (Automatic Provisioning System) is used to create the required configuration files needed for many SIP end devices. The APS assigns SIP usernames and passwords, network options, time settings, QoS settings, dial plans , firmware ...
Module 8 - ScopTEL IP PBX Software - Extensions Management
Security | Background SIP Phones are SIP User Agents. For security, SIP User Agents must register to the SIP Registrar via username and password authentication. It is typical for the SIP protocol ports to be open or forwarded to the ScopTEL server if ...
Module 7 - ScopTEL IP PBX Software - Class of Service Configuration
Class of Service (CoS) | Background The Class of Service Manager is used to create objects with permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications. These CoS objects can then be applied to ...
Module 6 - ScopTEL IP PBX Software - Incoming Lines Management
Incoming Lines | Background Information Incoming Lines types are typically: “Extension (DNIS)” which are received numbers from SIP/IAX2 or PRI trunks. “Block” (a configured list of DNIS numbers). DNIS (Dialed Number Information Service). The service ...
Module 4 - ScopTEL IP PBX Software - PSTN Interfaces and Gateways
Gateways A VoIP gateway is as a bridge between: Interfaces: (T1/E1, FXO, FXS) Protocols: SIP, Cisco SCCP/Skinny, MGCP (legacy protocol), and H.323 (legacy protocol) CODECS (media): GSM (13 Kbps), iLBC (15 Kbps), G.711 (64 Kbps), G.722 (48/56/64 ...
Module 3 - ScopTEL IP PBX Software - Server Installation Wizard
"root" login In order to login to the Linux CLI you must login as the root user Type root Enter the default root password ‘scopserv’ omitting the ‘ To change the default root password then after a successful root login type ‘passwd’ omitting the ...
Module 2 - ScopTEL IP PBX Software - Basic ifconfig
"root" login In order to login to the Linux CLI you must login as the root user Type root Enter the default root password ‘scopserv’ omitting the ‘ To change the default root password then after a successful root login type ‘passwd’ omitting the ...
Module 1 - ScopTEL IP PBX Software - CentOS7 ISO BootDisk Installation Guide
Introduction CentOS Linux The CentOS Linux distribution is a stable, predictable, manageable and reproducible platform derived from the sources of Red Hat Enterprise Linux (RHEL). ScopTEL The ScopTEL applications suite is a complete IP PBX management ...
Managing Tenants
A Tenant is a segregated dial plan Container with segregated Reporting structures. Each Tenant can be regarded as its own Customer container without requiring a unique physical installation for each Customer. This feature allows public IP addresses ...