ScopTEL - Shared Users for Devices

ScopTEL - Shared Users for Devices


Shared Users For Devices



In many cases it is desirable to have an extension shared across multiple devices. For example you have an extension 100 and you want it registered to multiple SIP User Agents such as: SIP Soft Phone, Wireless SIP Phone (DECT, WiFi), SIP Desk Phone. When someone calls extension 100 you want all devices to ring or ring with unique ring tones or just blink because you are monitoring extension 100  for someone else.







Pre-Requisites


Minimum Release scopserv-telephony25-5.8.27.0.20151130-1 
Prior knowledge of the ScopTEL Automatic Provisioning System
Software License for each Device that will share an extension

How the Dial Plan works:

Each of these Extensions is enabled by editing Extension|Authentication|Enable Shared SIP support and selecting the maximum number of SIP devices for this Extension

Example:
100                       Should be assigned to a Primary Device in the ScopTEL Automatic Provisioning System
100_2                   Should be assigned to a Secondary Device in the ScopTEL Automatic Provisioning System
100_3                   Should be assigned to a Thirdary Device in the ScopTEL Automatic Provisioning System

CAVEATS:

  1. You can only dial extension 100 but 100_2 100_3 will ring the devices they are assigned to.
  2. You cannot login an ACD Agent to the Secondary or Thirdary Devices. An ACD Login is only supported from the Primary Extension!
  3. Each Secondary or Thirdary device assignment on any Extension subtracts 1 Shared Device License from the available pool of Shared User Licenses. The Primary Device License is controlled by the The Maximum Number of User Licenses. You cannot have more Primary licenses than there are User Licenses available for your System ID/Serial Number.


Before you begin

Upgrade your software to latest packages to meet the required software packages.




Purchase the required number of Shared Users for Device licenses from your ScopServ Partner.
Download your new License Key to activate your new licenses.




Edit Telephony>Extensions


Create a new or edit an existing SIP extension and navigate to the Authentication tab to ‘Enable Shared SIP support’ for the extension.
The Authentication name for each device will be unique and have characters appended as in this example. Make sure to use the shared Username for each SIP device when it is configured for authentication. Each device will share the same Password.  The Dial Plan will be automatically built and all registered SIP extensions will ring simultaneously when the Primary Extension is called.





Configuring Automatic Provisioning System to Support Shared Devices

Use Case Number 1


Extension 100 Primary Line is already assigned to another Phone (Yealink in this example)
So extension 100_2 will be assigned to a ScopCOMM Client
If extension 100 is dialed then both SIP Phones will ring concurrently.
After Saving and Committing an admin can edit the Extension and force the QR code to be sent to the End User to Provision their Mobile device if the Identity tab is configured and the admin has configured ScopCOMM.






Use Case Number 2

A SIP Phone (Yealink in this example) already has a Primary Extension of 101 but needs to ring if extension 100 is called.
Extension 101 is backing up extension 100
If extension 100 is called then both phones will ring.




Use Case Number 3

3 Devices will be configured with Extension 100
The Primary Extension 100 is already assigned to a SIP Phone

Assign 100_2 to a Second Device in the APS




Assign 100_3 to a Third Device in the APS





Commit all of your Telephony Changes
Commit all of your APS changes
Reboot all phone hardware to download the new APS configuration files.

NOTES:

Third Party Smart Phone SIP Accounts must be configured manually using the application’s proprietary settings.
ScopCOMM softphones can be provisioned easily using QR codes.
ScopCOMM softphone licenses also include a license for 1 Shared Device

For ScopCOMM Administration Refer to:



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