ScopTEL Prompt Management

Module 10 - ScopTEL IP PBX Software - Prompt Management

Prompt Management

Many telephony applications will require you to create audio prompts to be used for playback.


Playback of WAV/wav source file with Microsoft encoded output is not supported by Asterisk using Microsoft or Asterisk conversion tools.

The recommended conversion method is:

Using Switch Sound File Converter available from

Set output format to .wav and set encoder options to

16 bit format, sample rate 8 kHz, mono

Upload the file(s) to the required /var/lib/asterisk/sounds/ directory or sub directory after conversion.

IVR Prompts Manager

This tool allows you to add numbered prompts which can be used in multiple destinations.
The Sound Manager automatically assigns a prompt number if you choose type IVR from the drop list selector.


Choose Type IVR

Give the IVR prompt a useful name

Give the IVR prompt a password to prevent unauthorized users from erasing or re-recording the prompt

Click Add when done and click Commit before attempting to record the prompt.

Recording an IVR prompt Using the Phrase Management Features Code

To record a prompt using this method you must first use the IVRP Prompts Manager to create a numbered IVR Prompt.

From a registered extension with a Class of Service that allows the Phrase Management feature code

Dial the Phrase Management feature code (default *55)

When prompted enter the prompt number followed by #

If the prompt is password protected enter the password at the password prompt and press #

Press 1 to record the prompt at the beep and press # to stop recording but do not hang up

Press 2 to review the prompt

After pressing 2 to review a prompt press 1 to re-record the prompt as many times as needed

Hang up to save the recording.

Sound Manager|Upload File

Using the  File Manager to Upload Audio/Custom Prompts after you have converted the sound files to a supported CODEC.

Selecting "Play a Message(s)"

Many drop list locations allow you to select a message to play by browsing your local workstation.

Additional Information on CODEC’s

If you want to see a list of all supported CODEC's your version of Asterisk then in the Asterisk CLI type:

core show codecs

      ID TYPE  NAME         FORMAT           DESCRIPTION


      31 image png          png              (PNG Image)

       6 audio g726         g726             (G.726 RFC3551)

       4 audio alaw         alaw             (G.711 a-law)

       2 audio g723         g723             (G.723.1)

      20 audio speex        speex            (SpeeX)

      21 audio speex        speex16          (SpeeX 16khz)

      22 audio speex        speex32          (SpeeX 32khz)

      24 audio g722         g722             (G722)

      25 audio siren7       siren7           (ITU G.722.1 (Siren7, licensed from Polycom))

      32 video h261         h261             (H.261 video)

      33 video h263         h263             (H.263 video)

       8 audio adpcm        adpcm            (Dialogic ADPCM)

      36 video h265         h265             (H.265 video)

      44 audio silk         silk8            (SILK Codec (8 KHz))

      45 audio silk         silk12           (SILK Codec (12 KHz))

      46 audio silk         silk16           (SILK Codec (16 KHz))

      47 audio silk         silk24           (SILK Codec (24 KHz))

      28 audio g719         g719             (ITU G.719)

      34 video h263p        h263p            (H.263+ video)

      35 video h264         h264             (H.264 video)

      19 audio g729         g729             (G.729A)

       9 audio slin         slin             (16 bit Signed Linear PCM)

      10 audio slin         slin12           (16 bit Signed Linear PCM (12kHz))

      11 audio slin         slin16           (16 bit Signed Linear PCM (16kHz))

      12 audio slin         slin24           (16 bit Signed Linear PCM (24kHz))

      13 audio slin         slin32           (16 bit Signed Linear PCM (32kHz))

      14 audio slin         slin44           (16 bit Signed Linear PCM (44kHz))

      15 audio slin         slin48           (16 bit Signed Linear PCM (48kHz))

      16 audio slin         slin96           (16 bit Signed Linear PCM (96kHz))

      17 audio slin         slin192          (16 bit Signed Linear PCM (192kHz))

       3 audio ulaw         ulaw             (G.711 u-law)

      18 audio lpc10        lpc10            (LPC10)

      27 audio testlaw      testlaw          (G.711 test-law)

      43 audio none         none             (<Null> codec)

      42 image t38          t38              (T.38 UDPTL Fax)

      39 video vp9          vp9              (VP9 video)

      38 video vp8          vp8              (VP8 video)

       5 audio gsm          gsm              (GSM)

      37 video mpeg4        mpeg4            (MPEG4 video)

      23 audio ilbc         ilbc             (iLBC)

      40 text  red          red              (T.140 Realtime Text with redundancy)

      41 text  t140         t140             (Passthrough T.140 Realtime Text)

      29 audio opus         opus             (Opus Codec)

      30 image jpeg         jpeg             (JPEG image)

       7 audio g726aal2     g726aal2         (G.726 AAL2)

       1 audio codec2       codec2           (Codec 2)

      26 audio siren14      siren14          (ITU G.722.1 Annex C, (Siren14, licensed from Polycom))

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