ScopTEL Conferences Bridges

Module 12 - ScopTEL IP PBX Software - Managing Conferences

Conferences

Also known as a bridge.
Increases the capacity of simultaneous calls beyond the typical 3 party limit on SIP phones.
Simultaneous call limit is only restricted by the host CPU’s ability to manage and transcode multiple call legs.
Can be monitored (recorded).
Supports PIN codes.
Access can be restricted to schedules.
ScopTEL Conferences are objects:
They require an Application extension to be included in a Class of Service object.
A Ring Group Extension can be created and the Destination set to the Conference Application for inclusion in the local dial plan.
Incoming Lines are needed to route calls from the PSTN or other servers to the Conference object.

Features

Announce user Join/Leave
Do not review Announce message
Quiet mode (don't play enter/leave sounds)
Enable Music On Hold when the conference has a single caller
Music On Hold
Wait until the marked user enter before allow talk
By enabling this feature callers cannot talk to each other unless the administrator is logged to the conference
Allow user to exit by pressing #
Present Menu (User/Admin) by pressing *
Enable On-Demand PIN ? The first participant joining a conference will be able to set a PIN that will be needed by anyone else joining the conference. The PIN will be cleared when all participants leave.
Monitor Conference
Authentication/Password lists

Admin Security PIN’s

It is recommended to create Password Lists to secure the Conference Applications
Example:
Go to Miscellaneous>Password Lists and Add a new 
Password List
Name adminbridgepins
Source Internal DB
Enter Numeric Password/PIN codes separated by a carriage return into the list
Usage:
Each Admin gets their own password assignment so Conference usage can be audited




User Security PIN’s

It is recommended to create Password Lists to secure the Conference Applications
Example:
Go to Miscellaneous>Password Lists and Add a new Password List
Name userbridgepins
Source Internal DB
Enter Numeric Password/PIN codes separated by a carriage return into the list
Usage:
User Passwords can be shared by an unlimited number of callers.  It is recommended to give each Admin one or more unique PIN’s so they can schedule their conference calls with Users



Add Conference:

Example:
Go to Applications>Conferences and Add a new Conference
Select the Tenant
Enter 1 into the Conference #
Name the conference ‘conference1’
Leave the User PIN and Admin PIN fields blank
Click Add when done



Example: Application | Admin Extension

Add a new Application
Enter *850 into the Extension field
Click on Destination




Configure Destination

Choose Destination ‘Goto Conference’ from the drop list
Choose ‘conference1’
Allow Extensions to use this application as destination ? [x]
Other Options on this page are optional
Click on the Conference Tab



Conference | Admin Options

To allow an Admin to have advanced options you have to create an application and set the destination to Conference and set the mode to Admin/Marked Mode and check the option 
'Present Menu (User/Admin) by pressing * : [x]‘
For security it is also recommended that you enable ‘Wait until the marked user enter before allow talk : [x]’  This will prevent Users from using the Conference if the Admin did not schedule a conference.
Use the Authentication (PIN) drop list to select Password List and use the drop list to select ‘adminbridgepins’ from the list
Then by pressing the * key during an ACTIVE Conference the Admin user will have access to Admin functions:
1 - Mute/unmute yourself
2 - Lock/Unlock conference
3 - Eject last user who joined conference
4 - Decrease Volume of Conference with each 4 you pres
5 - To extend the conference duration if scheduled
6 - Increase Volume of Conference with each 6 you press
7 - Decrease your volume
9 - Increase your volume
8 - provides additional ADMIN options
1 - List all users
2 - Kick all users out of conference.
3 - Mute all non-admin users in the conference.
4 - Record the conference
8 - To return to conference
Click on Add when done




Example: Application | User Extension

Add a new Application
Enter *851 into the Extension field
Click on Destination



Configure Destination

Choose Destination ‘Goto Conference’ from the drop list
Choose the ‘conference1’
Allow Extensions to use this application as destination ? [x]
Other Options on this page are optional
Click on the Conference Tab


Conference | User Options

Set the Mode to ‘Talk/Listen’
For security it is also recommended that you enable ‘Wait until the marked user enter before allow talk : [x]’  This will prevent Users from using the Conference if the Admin did not schedule a conference.
Use the Authentication (PIN) drop list to select Password List and use the drop list to select ‘userbridgepins’ from the list
Other options can be customized as needed
Click on Add when done



Audio | IVR Prompt

Go to Audio>IVR Prompts
Add a new Prompt
Type choose ‘IVR’ from the drop list • Name ‘conference1announce’
Description:
If you are the administrator of this conference please press 1
If you are a conference participant please press 2
Protect this prompt with a Password
Click on Add when done
Commit your changes
Dial the phrase management feature code from a registered extension and record the prompt as described.



Auto Attendant|Conference1
You need to create an Auto Attendant to allow the Admin and Users to call into the bridge • Example:
Go to Applications>Auto Attendants and Add a new Auto Attendant
Choose your tenant
Name the AA ‘conference1aa
Click on the Options tab




Auto Attendant|Options
In the Announcement Messages submenu use the Select button to select the conference1announce prompt
Click on the Keys Assignment tab when done




Auto Attendant | Keys Assignment

Press 1 Destination #1 drop list Application>Application *850
Press 2 Destination #1 drop list Application>Application *851
Press 3 Destination #1 drop list Repeat Menu
Maximum Repeat 3
Destination #2 drop list Hangup
Hangup Cause ISDN 16
No Input Destination #1 drop list Repeat Menu
Maximum Repeat 3
Destination #2 drop list Hangup
Hangup Cause ISDN 16
Invalid Input Destination #1 drop list Repeat Menu
Maximum Repeat 3
Destination #2 drop list Hangup
Hangup Cause ISDN 16
Click on Add when done



Application | conference1aa

Go to Applications and Add a mew Application
Choose your tenant
Enter extension *800
Description ‘conference1aa
Click on the Destination tab
Choose drop list ‘Goto Menu (IVR)
Choose drop list Gotto Menu conference1aa
Allow Extensions to use this application as destination ? [x]
Click on Add when done



Incoming Line | conference1aa

Go to Lines and Add a new Incoming Line
Choose your tenant
Type drop list Extension (DNIS)
Enter a valid DNIS extension for your system
Choose your trunk
Description ‘conference1aa
Click on the Destination tab



Incoming Line | conference1aa

Destination drop list Auto Attendant
Menu conference1aa
Other options are not mandatory
Click Add when done




CoS | Applications

Go to Manager>Class of Service
Edit at least one Class of Service which will be applied to extension(s) able to dial the confernce1aa application *800
Edit the Applications Tab
Ensure that at least *800:conference1aa is added to the existing list
Ensure this Class of Service is applied to each extension able to dial *850:conference1aa



Usage

Internal extensions dial *800 and follow the audible prompts depending on their role either Admin or User
External callers must Dial the Incoming Line number and follow the audible prompts depending on their role either Admin or User


    • Related Articles

    • ScopTEL Avaya IP Office Conference Bridging Integration

      ScopTEL Avaya IP Office Conference Bridging Integration The ScopTEL PBX includes a Web based user interface for configuring Conference Bridges. Conference Bridging in ScopTEL does not require additional DSP’s since it is software based and relies on ...

    • Module 14 - ScopTEL IP PBX Software - Managing ACD

      Automatic Call Distribution (ACD)  | Background Automatic Call Distribution queues put callers into a queue and typically play Music on Hold or custom announcement messages to keep them informed or relaxed while they wait for an agent to become ...

    • ScopTEL - AdHoc Conference Feature Management

      Introduction ScopServ is very pleased to announce the addition of a new Feature Code known as ‘AdHoc Conference’ The purpose of the feature is to allow users with no Admin GUI access to the ScopTEL management interface to create Conference Bridges on ...

    • Module 13 - ScopTEL IP PBX Software -Managing Auto Attendants

      Auto Attendants Also known as an IVR Menu. In typical usage an Incoming Line is set according to a schedule to an Auto Attendant Menu Destination. Once the Auto Attendant answers a call the caller is prompted to enter DTMF entries from their keypad. ...

    • Module 11 - ScopTEL IP PBX Software - Managing Schedules

      Manager|Scheduler Schedules are objects that can be applied to Incoming Lines, Conferences, and CoS objects. There is no limitation on the number of schedules that can be built. If an Incoming Line or Conference has no defined schedule it will use ...