Introduction to ScopSTATS Reporting Engine
Real-time data access (real-time monitoring).
Enhanced information tracking thanks to simultaneous access to multiple reports.
Simplified and unified filters, easy access to reports (CDR, DAA, RVI...).
Hierarchical links between data and reports.
Real-time monitoring systems for System Reports with system services controls (startup, shutdown, reboot).
Available in French and English.
SIP Peers and Registrations
IVR Usage Reports
Fast access to Agent Call Distribution Reports.
Uses HTML5 for charts and is compatible with the iPhone and the iPad
100% web based so there is no need to install any client software
Does not require a third party server
Does not require an additional license
Real-time data access to live information:
ACD Queues, Agents, Callers
Remote Agent Login and Logoff
Integration with Google Maps API to show physical location of each user.
Easy access to emergency contact information.
Easy access to custom location data for each user.
Call Recording and email notification system for each 911 call.
Every single call log is reported
Monitoring record for each recorded phone call saved in .WAV format
CallerID reporting and filtering
IVR Reports to show key press usage for any Auto Attendant object
ScopSTATS Historical Reports, cont’d
ACD Reports including:
Answered Calls with CLID log
Abandoned Calls with CLID log
Overflowed Calls with CLID log
Calls Distribution by time
Service Level Reports for all queues
Full control including:
Access to Realtime data including: