Module20 - ScopTEL IP PBX Software - Reports-Summary
Introduction to ScopSTATS Reporting Engine
Real-time data access (real-time monitoring).
Enhanced information tracking thanks to simultaneous access to multiple reports.
Simplified and unified filters, easy access to reports (CDR, DAA, RVI...).
Hierarchical links between data and reports.
VoIP Accounts
Real-time monitoring systems for System Reports with system services controls (startup, shutdown, reboot).
Available in French and English.
SIP Peers and Registrations
IVR Usage Reports
Fast access to Agent Call Distribution Reports.
Uses HTML5 for charts and is compatible with the iPhone and the iPad
100% web based so there is no need to install any client software
Does not require a third party server
Does not require an additional license
Realtime Engine
Real-time data access to live information:
Active Channels
Extensions
VoIP Trunks
ACD Queues, Agents, Callers
Remote Agent Login and Logoff
Conferences
Parking Lots
CPU Usage
Network Usage
Memory Usage
System Temperature
Partitions
E911 Reports
Integration with Google Maps API to show physical location of each user.
Easy access to emergency contact information.
Easy access to custom location data for each user.
Call Recording and email notification system for each 911 call.
Historical Reports
Every single call log is reported
Monitoring record for each recorded phone call saved in .WAV format
DNIS Reporting
CallerID reporting and filtering
Maillog
Messages logs
IVR Reports to show key press usage for any Auto Attendant object
Call Duration
Ring time
Call time
Source Reports
Destination Reports
Unique ID’s
ScopSTATS Historical Reports, cont’d
ACD Reports including:
Agent Availability
Calls Summary
Custom filters
Answered Calls with CLID log
Pie Charts
Abandoned Calls with CLID log
Bar Graphs
Overflowed Calls with CLID log
Calls Distribution by time
Service Level Reports for all queues
Pause Code
Agent Calls
Wrapup Code
Realtime Switchboard
Virtual Switchboard
|
Full control including: Transfer Conference Calls Voicemail Speed Dials Monitoring/Recording Call Parking |
Access to Realtime data including: Active CallerID Call timers |
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