ScopTEL Schedules

Module 11 - ScopTEL IP PBX Software - Managing Schedules

Manager|Scheduler


Schedules are objects that can be applied to Incoming Lines, Conferences, and CoS objects.

There is no limitation on the number of schedules that can be built.

If an Incoming Line or Conference has no defined schedule it will use the default schedule.


You may assign the same name to multiple schedules when creating a schedule. Schedules with the same names will be honoured if the schedule name is assigned to and Incoming Line, Conference, or CoS object.

If you assign identical start and stop times for a schedule, for example, 04:00 start and 04:00 stop, the schedule is in effect all day. The only exception to this is a start and stop time of 00:00; in this case the schedule is off for the day.

The default scheduler object is a 24 hour schedule always in effect.

Schedules effect only a 24 hour period and do not span days

For example a schedule with a start time of 22:00 and a stop time of 06:00 triggers two schedules within the same 24 hour period.

The schedule is invoked once at 22:00 and remains active until midnight.

The schedule is invoked once at midnight and remains active until 06:00.

An additional schedule(s) would be needed to fill the void between 06:00 and 22:00 to take priority over the default schedule.



Examples of Valid Scheduler Objects.






Incoming Lines|businessopen routing


In this example the dialed number 4165551234 will have an open schedule applied to it and the Destination will be Reception extension 100 with a 20 second ring time overflowing to the open auto attendant.
The ring time can be altered to determine the number of rings before the AA backs up the reception position.










Incoming Lines|businessclosed routing











Summary






Adding Additional Schedules to the Incoming Line


Since adding another schedule with the same name will automatically apply to the Incoming Lines already configured it is simplest and recommended to add additional schedules.
In this summary screen there is no schedule in place for businessclosed including Saturday. Therefore Saturday undefined will be managed by the 'default' schedule. However the 'default' schedule isn't applied to any Incoming Lines so a businessclosed object should be created and Saturday should be configured.




By creating a businessclosed schedule with 24 hour inclusions for Saturday the Incoming Lines will automatically include the new Schedule.



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