New Feature: Out of Office Feature

New Feature: Out of Office Feature

Summary

Using the ScopSERV Web User Portal you have the option to define Out of Office routing.
A schedule must be created to set the Out of Office start and stop times.
The User Portal Application or the Feature Code for Out of Office may be used to activate or deactivate the Feature once it is configured.


Usage

A schedule must be created to set the start and stop times for the Out of Office schedule per user.
Example:



Start and Stop times must be configured.



Summary



Extensions|User Options

The Extension must have its User Options configured to set a destination for Out of Office once it is enabled.
This is also possible to configure using the UPA (User Portal Application).




Defining the OoO Feature Code



Creating a BLF entry in the Automatic Provisioning System

A BLF key can be configured to show enabled/disabled status of the Extension and toggle activation/deactivation.
This is done by configuring a Custom BLF entry for the DSS key using the context:
outoffice-$tenant_name-$extension

Example:
outoffice-default-100



Usage:

The BLF key will turn red when OoO is active (Yealink)
The BLF key will turn green when OoO is inactive (Yealink)

    • Related Articles

    • APA User Guide

      Introduction Agent Portal Application (APA) is the SCOPSERV desktop solution for call centres. It offers access to phone functions and integration with CRMs. The APA complements your telephony without replacing it. While using APA, you can keep using ...
    • ScopLINK Agent Portal Application

      ANOTHER  GREAT  PRODUCT FROM SCOPSERV INTERNATIONAL  INC. APPLICATIONS & FEATURES FOR VISUALIZATION INFORMATION & REPORTS FOR AGENTS for SCOPTEL IPBX The Agent Portal Application installed on a Mac or PC provides an contact center agent with all the ...
    • ScopTEL Voicemail End User Card

      Voicemail End User Card Initialize your Voicemail Box Log into your voicemail by dialing the Voicemail Feature Code (default *98) or by pressing the Messages key on your phone. Enter your administrator assigned voicemail password and press the # key. ...
    • SCOPCOMM End User Guide

      SCOPCOMM is SCOPTEL’s softphone solution. It comes in three flavours: softphone: a software installed on your smartphone desktop: a software installed on your desktop computer WebRTC: an online webportal accessed through a web browser or a desktop ...
    • Module 15 - ScopTEL IP PBX Software - Managing Applications

      Applications | Background Applications are advanced Objects in ScopTEL configurations: An extension number is given to an application to include the destination in the dial plan. An application cannot be dialed directly from an Auto Attendant but if ...