ScopTEL has many applications and many Enterprise PBX features.
This is a list of PBX Features.
| Feature Name |
Extended Description |
| Fax Server |
|
| Fax to Email |
|
| Email to Fax (Clientless) |
|
| Per User Licensing Model |
|
| Customizable Feature Codes |
|
| Multitenant with Sub-Admin Accounts |
|
| Multitenant Reporting – CDR and Call Centre |
All ACD/Contact Center options are included in ScopTEL Professional Version |
| Flexible Dial Plans |
|
| Flexible DN Lengths |
|
| Firewall |
|
| DNS Server |
|
| DHCP Server with SIP Phone Vendor Classes |
|
| VPN Server |
|
| Certificate Manager for SRTP and HTTPS |
Used for Secure Voice and encrypted Management |
| Package Manager for Upgrades |
|
| Backup and Restore Manager |
|
| Storage Manager |
|
| Radius Server |
|
| License Free SIP Trunking |
Most vendors charge per channel |
| STUN Server |
|
| Built in NAT Traversal (SBC) |
|
| SIP and TFTP Security |
ScopServ Firewall protection from hackers and assailants |
| TFTP Brute Force Protection |
|
| SIP Brute Force Protection |
|
| SIP ACL lists |
|
| SIP Blacklists |
|
| SIP Password Policy Protection |
|
| SIP Regular Expression Pattern Blocking |
|
| Do Not Disturb |
|
| Call Diversion |
|
| Auto Attendants |
|
| Prompt Manager |
|
| MoH Manager |
|
| Out of Office (DND) |
|
| Call Forward – Always |
|
| Call Forward – Busy |
|
| Call Forward – No Answer |
|
| Call Forward – Unavailable |
|
| Express Messaging / Send Voicemail |
|
| Transfer to Voicemail |
|
| One Touch Park |
|
| Group Call Pickup |
|
| Directed Pickup |
|
| Blacklist Number |
|
| Priority Call |
This is on many RFP’s |
| Blind Transfer – SIP and Mobile |
|
| Attended Transfer – SIP and Mobile |
|
| Conference Transfer – SIP |
|
| Transfer/Ring Back |
|
| Force Account Code |
|
| Dial Group |
|
| Retry Dial |
|
| Call Completion (CCBS/CCNR) |
This is on many RFP’s |
| Last Number Redial |
|
| Saved Number |
|
| Block Caller ID |
|
| Allow Caller ID |
|
| Call Return/Trace |
|
| Cancel Call Waiting |
|
| Voicemail |
|
| Speed Dial 100 |
|
| Speed Dial 8 |
|
| Direct Paging/Intercom |
|
| Scheduled Paging Announcements |
|
| Scheduled Campaigns |
|
| Ad Hoc Conferencing |
https://service.scopserv.com/portal/en/kb/articles/scoptel-adhoc-conference-feature-management-18-2-2021 |
| Conference Bridging |
|
| Room Monitor (Spy) |
|
| Conference Group (Live) – Ad Hoc Conferencing 99 channels per user |
|
| Callback on Hangup |
|
| Background Music |
|
| Ringing Service |
|
| Phrase Management |
|
| Call Recording (On Demand) |
|
| Play Beep tone when start/stop monitoring ? |
|
| Call Recording (Mute/UnMute) |
|
| Hook Flash |
Used for Centrex Lines |
| Disconnect/Hangup |
|
| Channel Monitoring |
|
| Silent Monitor |
|
| Enable options menu ? |
|
| Allow to switch between Normal (0), Whisper Agent (1), Whisper Caller (2) and Conference All (3) mode. |
|
| Enable Spy Group Support ? |
|
| Don’t announce channel beep |
|
| Only spy on channels involved in a bridged call |
|
| Audio Volume – Value from -4 to 4. (Negative are quieter) |
|
| Contact Centre/ACD |
All ACD/Contact Center options are included in ScopTEL Professional Version |
| Skills Based Routing |
|
| Agent Priority Per Queue |
|
| Detailed Historical Reports |
|
| Realtime Monitoring |
|
| Service Level Agreement per Queue |
Many vendors have a global SLA for all queues |
| Silent Monitor (ACD) |
|
| Authentication (PIN) |
|
| Channel Whisper |
|
| ACD Supervisor Codes |
|
| Supervisor Login |
|
| Supervisor Authentication (PIN) |
|
| Supervisor Help Request |
|
| Silent Monitor (Login/Logout) |
|
| Route By Agent |
|
| Direct Agent (ACD) |
|
| Agent Login |
|
| DND on Agent Logout |
|
| Agent Login (External) |
|
| Use Incoming CallerID for External Agent |
|
| Paging |
|
| Agent Pause |
|
| DND on Agent Pause |
|
| Pause Tag/Code |
|
| Call Tagging (ACD and Non-ACD calls) |
|
| Call Tagging/Wrapup Code |
|
| Enable ‘Live Call Tagging’ |
|
| Class of Service |
|
| Hotdesk |
|
| Prefix to add to Incoming CallerID Number |
|
| Include current CallerID ? |
|
| Prefix to add to Incoming CallerID Name |
|
| Include current CallerID Name |
|
| Forward Originating CallerID |
|
| Multicast Paging (Mitel/Aastra,Yealink, Snom, Polycom,Grandstream) |
|
| Wakeup Calls |
|
| Fixed Mobile Convergence |
https://service.scopserv.com/portal/en/kb/articles/scoptel-fixed-mobile-convergence-and-follow-mescoptel-fixed-mobile-convergence-and-follow-me |
| Shared Devices for Extensions |
|
| Certified SIP Gateways: Vegastream, Grandstream, and Mediatrix |
|
| Certified Soft Phones: ScopComm, Media5Fone, Counterpath |
|
| Mass Edit Extensions |
|
| Mass Edit Lines |
|
| Mass Add Extensions |
|
| Certified PSTN cards: Sangoma, Digium |
|
| Automatic Provisioning System |
|
| Alcatel: |
|
| – Alcatel Temporis IP100 |
|
| – Alcatel Temporis IP150 |
|
| – Alcatel Temporis IP200 |
|
| – Alcatel Temporis IP300 |
|
| – Alcatel Temporis IP600 |
|
| – Alcatel Temporis IP700G |
|
| – Alcatel Temporis IP800 |
|
| – Alcatel Temporis IP1850 |
|
| – Alcatel Temporis IP2016 |
|
| AudioCodes: |
|
| – AudioCodes 310HD |
|
| – AudioCodes 320HD |
|
| – AudioCodes 405HD |
|
| – AudioCodes 420HD |
|
| – AudioCodes 430HD |
|
| – AudioCodes 440HD |
|
| Cisco: |
https://service.scopserv.com/portal/en/kb/articles/https-service-scopserv-com-portal-en-kb-articles-scoptel-cisco-sip-phone-integration |
| – Cisco 3905 |
|
| – Cisco 6901 |
|
| – Cisco 6911 |
|
| – Cisco 6921 |
|
| – Cisco 6941 |
|
| – Cisco 6945 |
|
| – Cisco 6961 |
|
| – Cisco 7811 |
|
| – Cisco 7821 |
|
| – Cisco 7841 |
|
| – Cisco 7861 |
|
| – Cisco 7905 |
|
| – Cisco 7906 |
|
| – Cisco 7911 |
|
| – Cisco 7912 |
|
| – Cisco 7931 |
|
| – Cisco 7940 |
|
| – Cisco 7941 |
|
| – Cisco 7942 |
|
| – Cisco 7945 |
|
| – Cisco 7960 |
|
| – Cisco 7961 |
|
| – Cisco 7962 |
|
| – Cisco 7965 |
|
| – Cisco 7970 |
|
| – Cisco 7971 |
|
| – Cisco 7975 |
|
| – Cisco 8811 |
|
| – Cisco 8841 |
|
| – Cisco 8851 |
|
| – Cisco 8861 |
|
| CyberData: |
|
| – CyberData Intercom |
|
| – CyberData Intercom with Keypad |
|
| CounterPath: |
|
| – CounterPath Bria (Softphone) |
|
| Fanvil: |
|
| – Fanvil X1/X1P/X1S/X1SP |
|
| – Fanvil X2P/X2CP |
|
| – Fanvil X3S/X3SP/X3G/X3SG |
|
| – Fanvil X4/X4G |
|
| – Fanvil X4U |
|
| – Fanvil X5S |
|
| – Fanvil X5U |
|
| – Fanvil X6 |
|
| – Fanvil X6U |
|
| – Fanvil X7 |
|
| – Fanvil X7C |
|
| – Fanvil X210/X210i |
|
| Flying Voice: |
|
| – Flying Voice FIP11WP |
|
| Grandstream: |
|
| – Grandstream GAC2500 |
|
| – Grandstream GXP3275 |
|
| – Grandstream GXP3240 |
|
| – Grandstream GXP2200 |
|
| – Grandstream GXP2170 |
|
| – Grandstream GXP2160 |
|
| – Grandstream GXP2140 |
|
| – Grandstream GXP2135 |
|
| – Grandstream GXP2130 |
|
| – Grandstream GXP2124 |
|
| – Grandstream GXP2120 |
|
| – Grandstream GXP2110 |
|
| – Grandstream GXP2100 |
|
| – Grandstream GXP1780/GXP1782 |
|
| – Grandstream GXP1760 |
|
| – Grandstream GXP1630 |
|
| – Grandstream GXP1628 |
|
| – Grandstream GXP1620/GXP1625 |
|
| – Grandstream GXP1610/GXP1615 |
|
| – Grandstream GXP1200 |
|
| – Grandstream GXP1450 |
|
| – Grandstream GXP1400 |
|
| – Grandstream GXP1100 |
|
| – Grandstream GXP280 |
|
| – Grandstream Gateway GXW4216 |
|
| – Grandstream Gateway GXW4224 |
|
| – Grandstream Gateway GXW4232 |
|
| – Grandstream Gateway GXW4248 |
|
| Hitachi: |
|
| – WIP-5000 (Wireless) |
|
| LG-Ericsson: |
|
| – LG-Ericsson LIP-8802 |
|
| – LG-Ericsson LIP-8815 |
|
| – LG-Ericsson LIP-8820 |
|
| – LG-Ericsson LIP-8830 |
|
| – LG-Ericsson LIP-8840 |
|
| Linksys/Sipura: |
|
| – Linksys/Sipura SPA-301 |
|
| – Linksys/Sipura SPA-303 |
|
| – Linksys/Sipura SPA-501G |
|
| – Linksys/Sipura SPA-502G |
|
| – Linksys/Sipura SPA-504G |
|
| – Linksys/Sipura SPA-508G |
|
| – Linksys/Sipura SPA-509G |
|
| – Linksys/Sipura SPA-525G2 |
|
| – Linksys/Sipura SPA-525G |
|
| – Linksys/Sipura SPA-841 |
|
| – Linksys/Sipura SPA-901 |
|
| – Linksys/Sipura SPA-921/922 |
|
| – Linksys/Sipura SPA-941/942 |
|
| – Linksys/Sipura SPA-962 |
|
| – Linksys/Sipura SPA-1000/1001 |
|
| – Linksys/Sipura SPA-2000/2002 |
|
| – Linksys PAP2 |
|
| Mitel/Aastra: |
|
| – Mitel/Aastra 51i |
|
| – Mitel/Aastra 53i |
|
| – Mitel/Aastra 55i |
|
| – Mitel/Aastra 57i |
|
| – Mitel/Aastra 480i |
|
| – Mitel/Aastra 6730i |
|
| – Mitel/Aastra 6731i |
|
| – Mitel/Aastra 6735i |
|
| – Mitel/Aastra 6737i |
|
| – Mitel/Aastra 6739i |
|
| – Mitel/Aastra 6751i |
|
| – Mitel/Aastra 6753i |
|
| – Mitel/Aastra 6755i |
|
| – Mitel/Aastra 6757i |
|
| – Mitel/Aastra 6863i |
|
| – Mitel/Aastra 6865i |
|
| – Mitel/Aastra 6867i |
|
| – Mitel/Aastra 6869i |
|
| – Mitel/Aastra 9112i |
|
| – Mitel/Aastra 9133i |
|
| – Mitel/Aastra 9143i |
|
| – Mitel/Aastra 9480i |
|
| Panasonic: |
|
| – Panasonic KX-HDV100 |
|
| – Panasonic KX-HDV130 |
|
| – Panasonic KX-HDV230 |
|
| – Panasonic KX-HDV330 |
|
| – Panasonic KX-HDV430 |
|
| – Panasonic KX-TGP500 |
|
| – Panasonic KX-TGP550/551 |
|
| – Panasonic KX-TGP600 |
|
| – Panasonic KX-UT113 |
|
| – Panasonic KX-UT123 |
|
| – Panasonic KX-UT133 |
|
| – Panasonic KX-UT136 |
|
| – Panasonic KX-UT248 |
|
| – Panasonic KX-UT670 |
|
| – Panasonic KX-UDS124 (Cell Station) |
|
| – Panasonic KX-UDT111 (Handset) |
|
| – Panasonic KX-UDT121 (Handset) |
|
| – Panasonic KX-UDT131 (Handset) |
|
| Polycom: |
|
| – Polycom IP300/330/331 |
|
| – Polycom IP400/430 |
|
| – Polycom IP450 |
|
| – Polycom IP500/550/560 |
|
| – Polycom IP600/650 |
|
| – Polycom SoundStation (4/6/7xxx) |
|
| – Polycom VVX 300/310 |
|
| – Polycom VVX 400/410 |
|
| – Polycom VVX 500 |
|
| – Polycom VVX 600 |
|
| – Polycom VVX 1500 |
|
| Polycom SpectraLink |
|
| – Polycom SpectraLink 8002 (Wireless) |
|
| – Polycom SpectraLink 8440/8450/8452 (Wireless) |
|
| Snom: |
|
| – Snom 300 |
|
| – Snom 320 |
|
| – Snom 360 |
|
| – Snom 370 |
|
| – Snom D375 |
|
| – Snom 710/D710 |
|
| – Snom 715/D715 |
|
| – Snom 720 |
|
| – Snom D725 |
|
| – Snom 760 |
|
| – Snom D765 |
|
| – Snom 820 |
|
| – Snom 821 |
|
| – Snom 870 |
|
| – Snom MeetingPoint |
|
| – Snom M3 (Wireless) |
|
| Tiptel: |
|
| – Tiptel IP 28 XS |
|
| – Tiptel IP 280 |
|
| – Tiptel IP 282 |
|
| – Tiptel IP 284 |
|
| – Tiptel IP 286 |
|
| – Tiptel IP 386 |
|
| – Tiptel VP 28 |
|
| Uniden: |
|
| – Uniden UIP200 |
|
| Voice Operator Panel: |
|
| – Voice Operator Panel (VOP) Standard, Lite, Micro |
|
| VTech: |
|
| – VTech S1100 |
|
| – VTech S1210 |
|
| – VTech S1220 |
|
| – VTech S1410 |
|
| – VTech S1420 |
|
| – VTech S2100 |
|
| – VTech S2210/S2211 |
|
| – VTech S2220/S2221 |
|
| – VTech S2410 |
|
| – VTech S2420 |
|
| – VTech ErisTerminal VSP600 |
|
| – VTech ErisTerminal VSP715 |
|
| – VTech ErisTerminal VSP725 |
|
| – VTech ErisTerminal VSP735 |
|
| – VTech ErisStation VCS754 |
|
| Yealink: |
|
| – Yealink T9CM |
|
| – Yealink T12 |
|
| – Yealink T18 |
|
| – Yealink T19 |
|
| – Yealink T20 |
|
| – Yealink T21 |
|
| – Yealink T22 |
|
| – Yealink T23 |
|
| – Yealink T26 |
|
| – Yealink T27 |
|
| – Yealink T28 |
|
| – Yealink T29 |
|
| – Yealink T32 |
|
| – Yealink T38 |
|
| – Yealink T40 |
|
| – Yealink T41 |
|
| – Yealink T42 |
|
| – Yealink T46 |
|
| – Yealink T48 |
|
| – Yealink T52 |
|
| – Yealink T54 |
|
| – Yealink T56 |
|
| – Yealink T58 |
|
| – Yealink CP860 |
|
| – Yealink CP960 |
|
| – Yealink VP530 |
|
| – Yealink SIP-W52 (Wireless) |
|
| – Yealink SIP-W56 (Wireless) |
|
| – Yealink SIP-W60 (Wireless) |