ScopTEL Cisco Integration

ScopTEL - Cisco SIP Phone Integration

Cisco Phone Background

Cisco is known for their SCCP Protocol, however they have acquired several companies over the years and have developed SIP firmware for use in their proprietary call control platforms and Third Party Call Control (3PCC).

One of their acquisitions included Sipura/Linksys (Cisco SPA-Series SIP Phones) and has since been sold to Belkin. The SPA-Series has been supported by ScopTEL for many years.  This document does not pertain to these existing devices.

Cisco Phones such as the 39XX, 69XX, 78XX, 79XX models have been developed internally by Cisco and ScopTEL support for these models has been previously  limited to SIP Line and Directory support.

This document details ScopServ’s enhanced support for the 39XX, 69XX, 78XX, 79XX models and provides clarity on which Cisco IP Phones are supported by ScopServ.

Cisco Phone Integration – Cisco Firmware Pre-Requisites and Enhanced Support

ScopServ will only support Cisco Phones as documented in Table 1: ScopTEL Cisco APS Support List
You must have a valid Cisco Support Login in order to obtain these releases from Cisco and you must upload the required firmware images to the /tftpboot/ folder in your ScopTEL installation.
A Cisco device running firmware with Call Manager support will have access to the following features in addition to SIP Line and Directory support when the pre-requisite ScopServ packages are also installed:
Busy Lamp Field (BLF)
BLF Pickup (Invoked by Pressing the Blinking BLF Soft Key)
Cisco Fwd All Integration with ScopTEL Call Forwarding Features
SIP Lines
Directories

Cisco Phone Integration – ScopServ Minimum Package Pre-Requisites

Use the ScopTEL package manager to update to these minimum software requirements
scopserv-telephony25-5.9.20.1.20180320-1
scopserv-network-5.1.3.17.20160812-1
asterisk11-11.24.0-1

Cisco Phone Integration – Cisco Support Summary

Table 1: ScopTEL Cisco APS Support

Model

Lines

image_version

File Type

Notes

3905

1

 CP3905.9-4-1SR2-2

SEPMAC.cnf.xml

 

3911

 

 

 

Not Supported

3951

 

 

 

Not Supported

6901

1

 SIP6901.9-3-1-SR2-3

SEPMAC.cnf.xml

 

6911

1

 SIP6911.9-3-1-SR2-4

SEPMAC.cnf.xml

 

6921

2

 SIP69xx.9-4-1-3SR2

SEPMAC.cnf.xml

 

6941

4

 SIP69xx.9-4-1-3SR2

SEPMAC.cnf.xml

 

6945

4

 SIP69xx.9-4-1-3SR2

SEPMAC.cnf.xml

 

6961

12

 SIP69xx.9-4-1-3SR2

SEPMAC.cnf.xml

 

7811

1

sip78xx.11-5-1-18

SEPMAC.cnf.xml

 

7821

2

sip78xx.11-5-1-18

SEPMAC.cnf.xml

 

7841

4

sip78xx.11-5-1-18

SEPMAC.cnf.xml

 

7861

16

sip78xx.11-5-1-18

SEPMAC.cnf.xml

 

7905

 

CP7905080000SIP060111A

SIPMAC.cnf

End Of Life

7906

1

 SIP11.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7911

1

 SIP11.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7912

1

 CP7912010301SIP050608A

SIPMAC.cnf

End Of Life

7931

24

 SIP31.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7940

2

 P0S3-07-5-00

SIPMAC.cnf

No Call Manager Support

7941

2

 SIP41.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7961

6

 SIP41.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7942

2

 SIP42.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7945

2

 SIP45.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7960

2

 P0S3-07-5-00

SIPMAC.cnf

No Call Manager Support

7962

6

 SIP42.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7965

6

 SIP45.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7970

8

 SIP70.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7971

8

 SIP70.9-4-2SR2-2S

SEPMAC.cnf.xml

 

7975

8

 SIP75.9-4-2SR2-2S

SEPMAC.cnf.xml

 

88XX

5

sip88xx.11-5-1-18

SEPMAC.cnf.xml

 

Note: Cisco Phones with Model G variants are Gigabit phones and are also supported





Cisco Phone Integration – Cisco 3905

http://bit.ly/cisco_3905
SIP Line and Directory Supported
Firmware Requirement: CP3905.9-4-1SR2-2 
ScopTEL APS Supported
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup






Cisco Phone Integration – Cisco 3911

 Not Supported

Cisco Phone Integration – Cisco 3951

Not Supported

Cisco Phone Integration – Cisco 69XX

http://bit.ly/cisco_69xx
Cisco Unified IP Phone 6901 (trimline)
Cisco Unified IP Phone 6911 (one -line)
Cisco Unified IP Phone 6921 (two-line)
Cisco Unified IP Phone 6941 (four-line) 
Cisco Unified IP Phone 6945 (four -line)
Cisco Unified IP Phone 6961 (twelve-line)
SIP Line and Directory Supported
ScopTEL APS Supported
Firmware Requirement: SIP69xx.9-4-1-3SR2
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup



Cisco Phone Integration – Cisco 78XX

http://bit.ly/CISCO-78XX
SIP Line and Directory Supported
ScopTEL APS Supported
Firmware Requirement: sip78xx.11-5-1-18
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup


Cisco Phone Integration – Cisco 7905

SIP Line Supported
ScopTEL APS Supported
Firmware Requirement: CP7905080000SIP060111A
Cisco and ScopTEL End Of Life

Cisco Phone Integration – Cisco 7906 7911

http://bit.ly/cisco_7906_7911
7906 1 Line
7911 1 Line
SIP Line and Directory Supported
ScopTEL APS Supported
BLF, Pickup, Fwd All: Supported
Firmware Requirement: SIP11.9-4-2SR2-2S
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup




Cisco Phone Integration – Cisco 7912

http://bit.ly/cisco_7912
SIP Line Supported
ScopTEL APS Supported 
Firmware Requirement: CP7912010301SIP050608A
Cisco and ScopTEL End Of Life




Cisco Phone Integration – Cisco 7931

http://bit.ly/cisco_7931
24 Lines
SIP Line and Directory Supported
ScopTEL APS Supported
BLF, Pickup, Fwd All: Supported
Firmware Requirement: SIP31.9-4-2SR2-2S
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup




Cisco Phone Integration – Cisco 7940 7960

http://bit.ly/cisco_7940_7960
7940 2 Lines
7960 6 Lines
SIP Line and Directory Supported
ScopTEL APS Supported Using Firmware Version 7.X Drop List
BLF, Pickup, Fwd All: Not Supported due to Unsupported Firmware stream
Firmware Requirement: P0S3-07-5-00
NOTE: Do not enable the Use Call Manager options when configuring these phones



Cisco Phone Integration – Cisco 7942 7962

http://bit.ly/cisco_7942_7962
7942 2 Lines
7962 6 Lines
SIP Line and Directory Supported
ScopTEL APS Supported
BLF, Pickup, Fwd All: Supported
Firmware Requirement: SIP42.9-4-2SR2-2S
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup




Cisco Phone Integration – Cisco 7941 7961

http://bit.ly/cisco_7941_7961
7941 2 Lines
7961 6 Lines
SIP Line and Directory Supported
ScopTEL APS Supported
BLF, Pickup, Fwd All: Supported
Firmware Requirement: SIP41.9-4-2SR2-2S
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup



Cisco Phone Integration – Cisco  7945 7965

http://bit.ly/cisco_7945_7965
7942/7945 2 Lines
7962/7965 6 Lines
SIP Line and Directory Supported
ScopTEL APS Supported
BLF, Pickup, Fwd All: Supported
Firmware Requirement: SIP45.9-4-2SR2-2S
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup



Cisco Phone Integration – Cisco 7970 7971

http://bit.ly/cisco_7970_7971
8 Lines
SIP Line and Directory Supported
ScopTEL APS Supported
BLF, Pickup, Fwd All: Supported
Firmware Requirement: SIP70.9-4-2SR2-2S
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup




Cisco Phone Integration – Cisco 7975

http://bit.ly/cisco_7975
8 Lines
SIP Line and Directory Supported
ScopTEL APS Supported
BLF, Pickup, Fwd All: Supported
Firmware Requirement: SIP75.9-4-2SR2-2S
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup



Cisco Phone Integration – Cisco 88XX Series
http://bit.ly/cisco_88xx
5 Lines, 10 PFK
SIP Line and Directory Supported
ScopTEL APS Supported
BLF, Pickup, Fwd All: Supported
Firmware Requirement: sip88xx.11-5-1-18
NOTE: You must enable Use Call Manager Options to support BLF, Fwd All, Pickup



Cisco Phone Integration – Cisco 8941

http://bit.ly/cisco_8941_8945
Firmware Stream Supported
ScopTEL APS Not supported
Contact ScopServ Product Management if you require APS support
The phone supports four lines and four context-sensitive soft keys




Cisco Phone Integration – Cisco 8945

http://bit.ly/cisco_8941_8945
Firmware Stream Supported
ScopTEL APS Not supported
Contact ScopServ Product Management if you require APS support
4 Lines




Cisco Phone Integration – Cisco 8961

http://bit.ly/cisco_8961
Firmware Stream Supported
ScopTEL APS Not supported
Contact ScopServ Product Management if you require APS support
5 Lines
41 Programmable Keys with corresponding Key Expansion Module




Cisco Phone Integration – Cisco 9951 9971 Video Phone

http://bit.ly/cisco_9951_9971
Firmware Stream Supported
ScopTEL APS Not supported
Contact ScopServ Product Management if you require APS support






Cisco Phone Configuration

It is highly recommended you use the DHCP Server in your ScopTEL Server to deploy Cisco phones, however if you are using a third party DHCP server you must configure your DHCP Server’s Scope Option 150 ASCII string to the IP address of your ScopTEL server.  This setting instructs the phone to download its configuration files from the ScopTEL server as it acquires an IP address
If you are using the native ScopTEL DHCP Server to provide DHCP to the phones then proceed with the following information.

Server – Provisioning

This configuration sets the required variables for the DHCP server when adding Phone Classes
Edit the SIP Server Address so that it matches the local LAN IP address of the ScopTEL server
Edit the same for TFTP Provisioning and HTTP Provisioning and save your settings
The Web service will restart automatically



Network – DHCP Server - Classes

Enable the DHCP Server
Click on Classes





Click on Create Provisioning Classes

This will add a MAC address Class for each Cisco model and set the correct TFTP Path for Option 150




Click Add to add a new subnet
Enter the required Scope Range and configurations for your Network and click on the Classes tab



Select all Classes and Add your DHCP configuration
Commit your Network Changes
Restart the DHCP Service from the Network General Tab



Telephony – Extensions – Phone Options

Edit the Extension’s Phone Options tab for the required Cisco Phone
Enable Cisco Call Manager support
The Subscriptions (BLF) list must be populated with each extension you wish to monitor with a BLF soft key via 
Provisioning
When done Save your changes



Telephony – Auto Provisioning – Servers Tab

Cisco phones are provisioned like other supported SIP devices in the APS but with a few additional requirements.
On the Servers tab you must Enable Use Call Manager
The SIP Proxy must be on the same subnet as the phone



Telephony – Auto Provisioning – PBX Services

You may add a directory to each phone or template by configuring the internal Directory feature on the PBX Services Tab



Telephony – Auto Provisioning – Lines Tab

Add an Extension to Line 1 (other lines are optional).  This is the primary Line and handles all speech paths for the phone.
Change other Lines to Speed Dial/BLF in order to assign Speed Dials or Busy Lamp Fields to available soft keys
In this example 213 and 216 match the subscriptions assigned to the Extension’s Phone Options.  This is the requirement in order for the proper indication of BLF soft keys.
Line 4 is assigned the Voicemail Login Feature code for Message Waiting Indication and to Speed Dial the Voicemail Login code.
Save or Add your changes when done
Commit Telephony changes
Commit APS changes
You have successfully configured an  Extension and provisioned a phone for this user.
Reboot the Phone so it can download its configuration files.



Cisco Phone – Fwd All Soft Key

Depending on the model of Cisco SIP Phone you may have a ‘Fwd All’ Soft Key
Once you press this key you will be prompted for an Immediate Call Forward Destination
The allowed destinations are as follows and are allowed or disallowed per Extension in User Options:
Voicemail
Follow Me
Personal Ivr
Local Extension
External Number
Camp-On
Personal ACD
Deactivate


Need more information?

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Contact : Denis Trépanier 

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Contact : Hervé Loustalot 

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ScopServ Integrated Services
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Gauteng, 2129 Afrique du Sud
Phone: +27 11 700 3800 Fax: +27 11 700 3810 
Email: info@scopservice.co.za 
Contact : Janet Souter

ScopServ États-Unis 

(via Axis Internet) 
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Tél. : +1 303 592 2947 Téléc. : +1 303 893 2947 
Courriel : info@axint.net 
Contact : George Stoutenburgh

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