Tutorials
ScopTEL PBX Voicemail Transcription Setup
ScopTEL PBX Voicemail Transcription Setup Background Voicemail Transcription has been added to ScopTEL. After updating to at least the prerequisite package be advised that the location of the Voicemail Configuration has been moved to a new Voicemail ...
How to Create a Reception Queue
Background There are several use cases for using ACD Queues for Reception positions: - Admin wants to see reception performance across one or more agents (ScopSTATS) - Admin wants to record calls (ScopSTATS) - Caller ID prefixes can be added to ...
Database recovery commands
Check and repair mysql db mysqlcheck -A -r [ERROR] mysqld: Table './mysql/servers' is marked as crashed and last (automatic?) repair failed myisamchk -r /var/lib/mysql/*/*.MYI myisamchk -r /var/lib/mysql/mysql/db.MYI or service mariadb stop ...
Rocky 8 - ScopTel Installation Guide
Automatic Installation Download the Rocky 8 Scopserv Installlation ISO from: https://download.scopserv.com/iso/scopserv-8.x86_64.iso Write the ISO to a bootable USB drive OR configure the Virtual Machine to boot from the ISO file path. Boot from the ...
SCOPCHAT Reference Guide
SCOPCHAT Reference Guide SCOPCHAT encompasses 10 key entities: Tenants (Organizations) Users Queues Interactions Messages Contacts Channels Providers Distributed Providers Distributed Channels 1. Tenants (Organizations) The tenant represents an ...
How to confirm if an IP address is blacklisted by https://portal.scopserv.com/voipbl
The most reliable method to confirm if an IP address is blacklisted on https://portal.scopserv.com/voipbl is to use this url and search through the results: https://portal.scopserv.com/voipbl/list
How to Configure the ScopTEL DNS Server
GUI|Network Configuration Set the FQDN (Fully Qualified Host Name) GUI|Network Interfaces Configure each network interface using the GUI NOTE: GUI configuration will always overwrite any configuration made by the Linux console! Save your changes and ...
ScopTEL - Yealink Distinctive Ringing Configuration
Purpose Create a unique custom ring tone for each Yealink phone on the network Pre-Requisites scopserv-telephony25-6.9.3.7.20200305 .wav files encoded in PCM Uncompressed 16 bit, 8K sampling, Mono Using free software such as: ...
ScopTEL - Voice Operator Panel Provisioning
Purpose Mass provisioning of Voice Operator Panel Desktop SIP Clients Pre-Requisites Minimum version scopserv-telephony25-6.9.8.0.20200422 A valid Voice Operator Panel License number for each user. http://www.voiceoperatorpanel.com/pricing/ You must ...
Configuring Speed Dials With Pauses and Outgoing Line Configurations
Background Sometimes you need to configure your Outgoing Lines to support a break between dialed digits and DTMF codes required to enter an extension number in an IVR Menu or a Carrier Long Distance PIN Code To achieve this is you cannot simply add a ...
SCOPTEL - Configuring BLF for Pickup Groups
Configuring BLF for Pickup Groups Background and Pre-Requisites for Pickup Groups with BLF lights A configured Pickup Group puts more than one extension into a Group ID A Feature Code or the BLF button itself can be used to answer any ringing ...
How to Configure ScopTEL as an SBC for ShoreTEL
ShoreTel SIP Trunks using ScopServ! This how to video was made by a third party ShoreTel reseller. It documents how to configure ScopTEL as an SBC since ShoreTel systems do not include their own SBC. https://www.youtube.com/watch?v=BBDERe6tvO4 ...
Troubleshooting - No Live Monitoring Informations in ScopSTATS
This guide will help you to fix your system if you have no informations available in ScopSTATS for Live Monitoring windows. If not already done, it is recommended that you install the lastest releases of Realtime Monitor (scopserv-realtime) and ...
Unable to boot ScopTEL after installing on Hyper-V
ISSUE After the installation is complete, the virtual machine reboot and crashes with a Kernel Panic during the loading process. ERROR ... Scanning logical volumes Reading all physical volumes. This may take a while... No volume groups found ...
How to Configure Clickatell SMS Gateway with ScopTEL
Before you can use the Clickatell SMS Gateway integration with ScopTEL PBX software, you first have to create a Clickatell HTTP API account: Create a Clickatell account Go to the Clickatell website and sign up for an SMS Gateway, Clickatell Central ...
VoIPmonitor QoS Assessment Tool
VoIP is a beautiful thing but not if your network is the source of bad voice quality and you cannot prove the source of the problem. Most of the time the problem is caused by newtork latency, lack of bandwidth, or packet loss. The G.107 E Model is a ...
ScopTEL - How to Blacklist Callers
You need to block some phone numbers of callers and avoid unwanted calls or simple ban specific destinations such as premium-rate phone number on your ScopTEL PBX ? The reason for blocking one or more telephone numbers are numerous and ScopTEL PBX ...
Customer Pre-Installation Requirements and Planning Checklist
A customer admin must be assigned to the project to work with the ScopServ Project Manager. This admin will be responsible for the following: Extension List with names, physical locations, DID's, email addresses (please identify who will get a ...
ScopTEL - Call Forwarding End User Card
CALL FORWARDING COMMANDS A Phone can have a CF All button to enable and disable Call Forwarding or the Call Forwarding Feature Code can be dialed. Call Forward Options are: 1. Voicemail Automatically forwards to this extension’s mailbox 2. Follow-Me ...
Installing and Configuring a Sangoma Card on ScopTEL PBX
ScopServ Integration Full integration and support for Sangoma cards is included in ScopTEL PBX and includes a quick and easy way to configure all Sangoma cards directly from the ScopTEL PBX Web management interface. Sangoma Digital/Analog Cards ...
How to use Cepstral Text-to-Speech TTS support on ScopTEL
In order use Text-to-Speech engine on the ScopServ Telephony Server GUI, you must install Cepstral. We're going to walk you through installing Cepstral with the Cepstral Allison voice. But there are numerous other voices. You can check all of them ...
Performance tuning your ScopTEL Web Server
Performance tuning your ScopTEL Web server settings can avoid things like high memory usage and swap file usage. Memory Limit (PHP): Default 128 MB Maximum amount of memory a script may consume ScopServ recommends the default setting. Only ...
Documentation API ScopTEL Français
API Ce document explique comment se servir de SCOPDEV v3. SCOPDEV v2.5 (alias xAPI) est encore présent pour supporter les intégrations qui en dépendent, mais est inactif par défaut. Si vous désirez utiliser v2.5, faîtes les étapes suivantes: ...
ScopTEL - API Documentation English
API This document explains how to use SCOPDEV v3. SCOPDEV v2.5 (a.k.a. xAPI) is still present for legacy integrations, but is turned off by default. If you wish to continue using v2.5, you must to the following: Establish an SSH connection to ScopTel ...
How to Configure Priority Calls
Summary Normally when you put your extension into Do Not Disturb status with the built in DND feature code the default caller behavior is to forward that caller to your voicemail. Previously you could also create a custom call forward rule for all ...
How to unban an IP Address from the ScopServ Firewall tools
If you want to unban an IP Address, you can go in Tools -> Network -> Firewall and click on the Unban button. Alternatively, you can go on SSH and type: iptables -D fail2ban-ASTERISK -s ip.add.re.ss
How to Configure Bridged Network Interfaces
Sometimes it is necessary to set bridge interfaces on ScopTEL to support multiple devices on the same subnet. After you install the necessary Network Interface Cards follow this simple tutorial. Edit your Network Configuration and create one new ...
How to configure a ScopTEL system so it can communicate with Microsoft Lync
How to configure a ScopTEL system so it can communicate with Microsoft Lync/OCS Two steps are required in order to use an external link, and two other steps are optional: Creation of a VoIP Account Creation of an incoming line (optional) Creation of ...
Configuring SIP for IPv6 support in ScopTEL PBX
IPv6 and SIP with ScopTEL PBX Pre-requisite: you already have enabled IPv6 support on Network Configuration available on the ScopTEL PBX Web Management. Enable IPv6 support for SIP channels Enabling IPv6 support in ScopTEL PBX is incredibly ...
Assigning Group ID’s to Outgoing Lines
Assigning Group ID’s to Outgoing Lines. A Group ID can be assigned to an Outgoing Line pattern to prevent conflict between common dial patterns on the same tenant or multiple tenants. For Example: Instead of creating two lines for a single tenant ...
ScopTEL - Configuring ScopTEL for NAT
What is NAT? Network address translation (NAT) is a methodology of remapping one IP address space into another by modifying network address information in Internet Protocol (IP) datagram packet headers while they are in transit across a traffic ...
ScopTEL - Cisco SIP Phone Integration
Cisco Phone Background Cisco is known for their SCCP Protocol, however they have acquired several companies over the years and have developed SIP firmware for use in their proprietary call control platforms and Third Party Call Control (3PCC). One of ...
ScopTEL -DHCP Server Configuration
Console - ifconfig A newly installed server uses DHCP to get an IP address from a DHCP server on the network so make sure the public network interface is connected to the network so the server can get an IP address. Before you can login to the server ...
ScopTEL - DHCP APS Configuration
DHCP Configuration DHCP detection of new devices when the ScopTEL DHCP server is the only DHCP server on the LAN. During DHCP acquisition a newly installed and supported SIP device can be added to the APS list automatically. DHCP discovery can ...
ScopTEL - Certificate Manager
Certificate Pre-Requisites Self Signed Certificates are generally not supported by phone Manufacturer’s therefore it is recommended you check with your phone hardware vendor to see which Certificate Authorities are supported. You will first have to ...
How to fix Dahdi-Wanpipe Drivers in ScopTEL
If you have updated your ScopTEL PBX server to use a new CentOS kernel, it can sometimes happen that DAHDI/WANPIPE drivers need to be recompiled manually. To verify if dahdi is properly compiled and working: From ssh do: timertest You should see a ...
ScopTEL - AdHoc Conference Feature Management
Introduction ScopServ is very pleased to announce the addition of a new Feature Code known as ‘AdHoc Conference’ The purpose of the feature is to allow users with no Admin GUI access to the ScopTEL management interface to create Conference Bridges on ...
ScopTEL ACD Pause Code Usage
About ACD Pause Codes Pause Codes are used to make a LOGGED agent Unavailable/Available during the course of an agent’s shift. Pause Codes are advantageous because an agent should only LOGIN when they start their shift and LOGOUT when they end their ...
ScopTEL - Configuring Paging Features
ScopTEL Paging Features ScopTEL supports multicast paging with supported SIP devices. Multicast paging is extremely efficient and puts minimal stress on the host CPU. The Local Area Network determines the number of devices in a Multicast Paging ...
ScopTEL - Securing Configuration Files with http Authentication
Background Hackers are routinely scanning IP addresses for open ports and if they find an IP address vulnerable to brute force scanning they will execute a remote Provisioning scan using the first 6 digits of popular vendor ID’s like Polycom, Yealink ...
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