ScopTEL PBX Voicemail Transcription Setup

ScopTEL PBX Voicemail Transcription Setup

ScopTEL PBX Voicemail Transcription Setup


Prerequisite:

scopserv-telephony25-7.52.29.0.20241025-1

Step 1: Log into the ScopTEL PBX GUI


- Open your browser and enter the URL of your ScopTEL PBX system.
- Log in using your administrative credentials.

Step 2: Verify Email Notification Settings for Voicemail


- Navigate to Telephony > Configuration > Voicemail.
- In the Email Notification section, verify the Message and Subject settings for email notifications.




Step 3: Enable Voicemail Transcription (Multi-Tenant Configuration)

- Navigate to Telephony > Manager > Multi Tenants.
- Select the Voicemail tab.
- Check the option for Enable Voicemail Transcription.
- Choose the Transcription Engine (currently supports Whisper/OpenAI).
- Enter your API Key to connect to the transcription service.




Step 4: Enable Voicemail Transcription for Individual Extensions

- Navigate to Telephony > Extensions > Phones.
- Go to the Voicemail tab for the selected phone extension.
- Enable Voicemail Transcription. (Note: This option is only available if the Voicemail to Email option is enabled.)




How to Create/Generate an API Key on OpenAI


= Visit the OpenAI website at https://platform.openai.com.
- Log in to your OpenAI account. If you don’t have an account, sign up for one.
- Once logged in, go to your API Keys section under the account settings.
- Click on Create New API Key.
- Copy the API Key and store it in a safe location. You’ll need it to configure voicemail transcription in ScopTEL PBX.

Note: Ensure you maintain security of the API Key as it provides access to OpenAI’s services.

Usage:

Extension's voicemail will be sent by email to the configured email address with a WAV attachment and message envelope.
After sending the voicemail to email WAV file, the email address will receive an additional email with the text transcription.

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