ScopLINK Agent Portal Application
ANOTHER GREAT PRODUCT FROM SCOPSERV INTERNATIONAL INC.
APPLICATIONS & FEATURES FOR VISUALIZATION INFORMATION
& REPORTS FOR AGENTS for SCOPTEL IPBX
Portal Application installed on a Mac or PC provides an contact center agent
with all the functionalities and reporting tools needed as well as a
complete wallboard for call center operations.
Display on the banner of actionable
buttons and relevant information on the overall status of queues:
Calls, answers and transfer of communications
The Average Waiting Time
The overall number of callers on hold in real time
The number of queues configured
The PAUSE button,
its choices and the paused time
Queues are managed through a drop-down
menu in the «FILE» window where you can find:
The name of the queue
SLA compliance status
The average waiting time
The number of callers on
The Abandon rate and more ...
your customer’s experience using Integration with your business software with:
Choose SCOPLINK-APA Premium
edition and benefit from the integration functionalities through
native connectivity between SCOPTEL IPBX and your CRM / ERP either
cloud based or on premise APIs*.
*CRM / ERP Integrations now available
You have a custom built business
system and it has APIs ? We have you
covered with our tailormade services
SCOPLINK and APA Administrator Guide
For APA 3.0, updated August 3, 2021 Introduction This guide explains how to set up SCOPTEL to enable use of SCOPLINK and SCOPLINK Agent Portal Application (APA) by your installation’s endusers. SCOPLINK provides telephony controls to your enduser on ...
APA User Guide
Introduction Agent Portal Application (APA) is the SCOPSERV desktop solution for call centres. It offers access to phone functions and integration with CRMs. The APA complements your telephony without replacing it. While using APA, you can keep using ...
How to Setup Hot Desk Extensions
Hot Desk extensions are guest extension numbers which are able to login to physical Phone Extensions (SIP). Features: -Logged Hot Desk extensions can make and receive calls while sending their Hot Desk CallerID. -Admin assigned Class of Service ...
Module 15 - ScopTEL IP PBX Software - Managing Applications
Applications | Background Applications are advanced Objects in ScopTEL configurations: An extension number is given to an application to include the destination in the dial plan. An application cannot be dialed directly from an Auto Attendant but if ...
List of Supported Phones and Softphones in the ScopTEL Automatic Provisioning System
Alcatel ======= Alcatel Temporis IP100 Alcatel Temporis IP150 Alcatel Temporis IP200 Alcatel Temporis IP300 Alcatel Temporis IP600 Alcatel Temporis IP700G Alcatel Temporis IP800 Alcatel Temporis IP1850 Alcatel Temporis IP2015 AudioCodes ========== ...