ScopLINK Agent Portal Application

ANOTHER  GREAT  PRODUCT FROM SCOPSERV INTERNATIONAL  INC.

APPLICATIONS & FEATURES FOR VISUALIZATION INFORMATION & REPORTS FOR AGENTS for SCOPTEL IPBX

The Agent Portal Application installed on a Mac or PC provides an contact center agent with all the functionalities and reporting tools needed as well as a complete wallboard for call center operations.

Display on the banner of actionable buttons and relevant information on the overall status of queues:

•            Calls, answers and transfer of communications

•            The Average Waiting Time (AWT)

•            The overall number of callers on hold in real  time

•            The number of queues configured

•            The PAUSE button, its choices and the paused  time

 

Queues are managed through a drop-down menu in the «FILE» window where you can find:

•            The name of the queue

•            SLA compliance status

•            The average waiting time

•            The number of callers on hold

•            The Abandon rate and more ...

 

Optimize your customer’s experience using Integration with your business  software with:

 

Choose SCOPLINK-APA Premium edition and benefit from the integration functionalities through native connectivity between SCOPTEL IPBX and your CRM / ERP either cloud based or on premise  APIs*.

 

*CRM / ERP Integrations now available through SCOPLINK-IMS

 

 

You have a custom built business system and it has APIs ? We have you covered with our tailormade services

• Related Articles

• SCOPLINK and APA Administrator Guide

  For APA 3.0, updated August 3, 2021 Introduction This guide explains how to set up SCOPTEL to enable use of SCOPLINK and SCOPLINK Agent Portal Application (APA) by your installation’s endusers. SCOPLINK provides telephony controls to your enduser on ...

• APA User Guide

  Introduction Agent Portal Application (APA) is the SCOPSERV desktop solution for call centres. It offers access to phone functions and integration with CRMs. The APA complements your telephony without replacing it. While using APA, you can keep using ...

• How to Setup Hot Desk Extensions

  Hot Desk extensions are guest extension numbers which are able to login to physical Phone Extensions (SIP). Features: -Logged Hot Desk extensions can make and receive calls while sending their Hot Desk CallerID. -Admin assigned Class of Service ...

• How to confirm if an IP address is blacklisted by https://portal.scopserv.com/voipbl

  The most reliable method to confirm if an IP address is blacklisted on https://portal.scopserv.com/voipbl is to use this url and search through the results: https://portal.scopserv.com/voipbl/list

• Module 15 - ScopTEL IP PBX Software - Managing Applications

  Applications | Background Applications are advanced Objects in ScopTEL configurations: An extension number is given to an application to include the destination in the dial plan. An application cannot be dialed directly from an Auto Attendant but if ...