SAP C4C Widget Guide

SAP C4C Widget Guide

This guide describes the steps to take to use SAP Widget integration with SCOPTEL.  Some steps must be performed by your SCOPTEL administrator, others by your SAP administrator.

SCOPTEL Configuration

To use the SAP Widget integration, make sure you have an updated SCOPTEL installation.
For this integration, the SCOPTEL installation must have version 6.10.0.0.2021-03-23 of the telephony package.  If you are not familiar with this procedure, please ask your SCOPTEL system administrator or contact your ScopServ support team.
SCOPTEL comes with a one week free trial that starts the first time the widget URL is loaded.
The widget URL is your PBX's URL followed by "/telephony/sap".  For example, if your SCOPTEL is found at https://my.scoptel.com:5555/ then the widget is found at https://my.scoptel.com:5555/telephony/sap.  Be sure to include the protocol and port when entering this information in SAP.

SAP Service Configuration

To use the SAP widget, the administrator of the SAP installation must perform the following configuration:
  1. Log into SAP Service Cloud.
  2. In the main menu click Administrator > Service and Social.
  3. In the main pane, under Communication Channels, click on Live Activity Configuration. 
  4. Configure your Communication Provider:
    1. Provider: select « External Provider »
    2. CTI Vendor: select « Other »
    3. Provider ID: type an ID for the provider, for example « SCOPCLOUD »
    4. Provider URL: type the URL of your SCOPTEL installation, including protocol (e.g. 'https://') and port (e.g. '5555').
  5. Click Save.

Widget Use

To use the widget as an end user:
  1. Log into your SAP portal.
  2. Open the widget window by clicking the Call button.  It is on the upper right corner near User Menu.
  3. You must log into the widget with your username, password, and tenant.  Your administrator can tell you your tenant if you do not know it.
 Your widget is ready to use.


    • Related Articles

    • ScopSTATS Admin Guide

      ScopSTATS Admin Guide ScopSTATS is the ScopServ toolkit for generating real time reports, historical data, and system statistics. It also bundles ScopSWITCH utilities to manage your Call Centre and Operator functions. This document is a must read for ...

    • ScopTEL Call Forwarding Guide

      ScopTEL Call Forwarding Guide A Phone can have a CF All button to enable and disable Call Forwarding or the Call Forwarding Feature Code can be dialed. Default Feature Code for Call Forward - Always : *72 / *73 Call Forward Options are: 1. Voicemail ...

    • SCOPCOMM Admin Guide

      Introduction SCOPCOMM is a softphone and WebRTC solution offered by SCOPSERV International. This guide explains how to enable SCOPCOMM on SCOPTEL and issue provisioning data for user devices. SCOPTEL offers the following SCOPCOMM clients: SCOPCOMM ...

    • APA User Guide

      Introduction Agent Portal Application (APA) is the SCOPSERV desktop solution for call centres. It offers access to phone functions and integration with CRMs. The APA complements your telephony without replacing it. While using APA, you can keep using ...

    • SCOPLINK and APA Administrator Guide

      For APA 3.0, updated August 3, 2021 Introduction This guide explains how to set up SCOPTEL to enable use of SCOPLINK and SCOPLINK Agent Portal Application (APA) by your installation’s endusers. SCOPLINK provides telephony controls to your enduser on ...