That the Scopcomm Desktop software is at the latest version. You can always get the latest version here:

That the problem is not a Security application that prevents the operation of Scopcomm. (Antivirus/Internet Security/Firewall).

You can always find more information about what happened with the windows event viewer: (here is a small guide to help you)

You can always ask your system administrator to help you solve or find the problem.

** We cannot do this for you, as in most cases we do not have Administrator access to your system. **